Enterprise Security for the Small Company

All Digital Spyders services have significant resources invested to ensure levels of security and protection in which you can have full confidence. They are SOC 2 audited, which attests to our high standards for security—including product security, network security, infrastructure security and privacy protection.

Every day, some unfortunate business is hacked and exposed to an unprecedented data breach. The majority of news of these breaches are large companies, but small businesses which make up 98% of the economy, are also significant targets for hackers. The Small Business Association (SBA) ran a survey and found that 50% of 675 small businesses reported being victims of hackers in 2014. The average cost associated with the intrusion cost a company more than $20,000.

Much of the problem why small businesses fail at proper security is a lack of resources for investment into pricey security personnel and resources. The time to keep up with the current exploits and update patches is too much for small business to handle.

Rest easy and go about your business and let Digital Spyders take care of the security for you. Security of all our services is our primary focus and foundation for client trust. Basically our own existence depends on high security, it’s our oxygen.

When moving your services to the cloud, your data gains enterprise grade security automatically. To trust us, you need to understand how we protect it. The following are answers to the important questions you should be asking any provider.

SOC 3 Security Audits - A report from an independent auditor who has validated that, in their opinion, our controls and processes were effective in assuring security during the evaluation period.

SSAE 16 Type II-audited Datacenters - Our upstream datacenters are audited to the SSAE 16 Type II standard, which validates the provider’s commitment to the trust principles of security, availability, processing integrity, confidentiality, and privacy.

Financial Regulatory Compliance - For customers in regulated businesses, Digital Spyders facilitates compliance with FINRA, SEC, SOX, and many other regulations.

HIPPA Compliance - Digital Spyders' services are designed to meet the privacy and security requirements for Protected Health Information (PHI). Our policies, procedures, technologies and services are audited by a third-party to validate conformance with HIPAA privacy and security requirements, and Digital Spyders' will execute a HIPAA Business Associate Agreement with Covered Entities.

PCI-DSS Compliance - Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).

Privacy Protection & Data Protection Frameworks - Digital Spyders maintains a comprehensive privacy policy. In addition, with the US Department of Commerce we are compliant under our upstream provider with US-EU and US-Swiss Safe Harbor frameworks, which were created to bridge the gap between US and EU/Swiss data protection and privacy standards. All our EU and US customers benefit from this level of protection.

Timely Support

Excellent customer support from your cloud IT provider is a business enabler. It allows you to focus on growing your business, which is the reason you’re looking to move to the cloud in the first place. With Digital Spyders you have a trusted partner that is there for you when you need it most.

If you ever need help, our support desk of experts is available by phone, chat or ticket to quickly answer questions and address any issues.

Our support personnel all have a professional technical backgrounds to assist in resolving any inquiries to closure.

There are trained staff monitoring all services 24/7/365 for performance and reliability. They address issues immediately should they ever occur.

Any incidences submitted to the support team are handled through a chain-of-command until they are solved, even if it means escalating all the way to the engineering team to assist with the process.

With Digital Spyders’ commitment to transparency, we will keep you in the loop with status updates.

Our goal is to address all submitted issues within 5 minutes of receiving the request, because we all hate waiting for things to start working again.

Compliance Support for Highly Regulated Industries

Digital Spyders' cloud services help you boost compliance, security and privacy requirements as you move business-critical and sensitive information into the cloud. We make it simple for administrators to protect your users and your business through templates and built-in controls across our services.

Digital Spyders security and privacy controls address a wide range of financial services regulations. The following list is all the compliance requirements.

• FINRA
• SEC
• NASD
• GRAMM-LEACH-BLILEY ACT
• MISC. STATUTES
• SARBANES-OXLEY
• HIPPA

To learn more about how we can assist your organization regarding any of these compliance regulations, please email us and we’ll be glad to have a conversation.

Email Security Team

99.999% Reliability You Count On

Do you have anything in life that is 99.999% consistent? How about the computer you’re reading this webpage right now? Probably not. However, Digital Spyders’ cloud services come with “five nines” uptime with a financially backed SLA. Cloud architects and engineers make this happen by applying their extensive expertise to our architecture, world-class datacenters, and the internet providers that connect our datacenters to the world.

Digital Spyders’ offers a financially backed SLA (Service Level Agreement) with all its services. This means you can expect less than 26 seconds of downtime per month — and that we back this promise financially.

Just to put in perspective the difference between 99.999% vs. 99.9% over the course of a year would be 5m 26s vs. 8h 45m of downtime. Something to consider when choosing your provider.

How would your business suffer if you couldn’t communicate with your workers and customers for a whole day? Or half a day? With Digital Spyders’ five-nines uptime guarantee you will never have to find out.

We Grow with Your Business

Digital Spyders is the company that truly is the, “one company fits all.” From the starting solo-preneur to the full fledge bustling corporation, our services are a perfect fit.

For the new start-up that only requires a single or handful of user accounts, can provision them for a fraction of the cost instead of investing into technology and people that power them. As their business grows, they can incrementally add-on new users with predictable costs. If in the unfortunate event they need to scale back a bit, they can easily retire accounts to control costs. This agility is a major competitive advantage that allows companies to cut their overhead expenditures and never pay for more than they use.

For established company, Digital Spyders helps to reduce costs, increase security, and streamlines important services. When you look at the costs involved in self-hosted services on premise, it doesn’t make economical sense today. There is a fixed limit of system capacity before growth outstrips what is capable. Putting services into Digital Spyders’ cloud brings companies truly unlimited global capacity, along with world class security. In some cases Digital Spyders has helped firms lower their I.T. costs by over 40%. This has allowed them to reinvest into business growth activities to become more competitive.

Digital Spyders can replace or augment your I.T. department personnel. Considering the average annual salary of a professional I.T. Administrator is around $90,000, this can be a major cost savings for most companies. For a start-up, Digital Spyders can be your I.T. Administrator and save you that large expenditure. For the more established company that is growing where your I.T. Administrator is at full capacity, can have their load lightened by not having to contend with all crushing tasks dealing with hardware, updates, and security. Through a simple control panel, they can login and provision and manage accounts and services, while we do all the rest. This amplifies your I.T. Administrator’s capacity to manage the more important things.

Digital Spyders grows with your business in the most cost effective, flexible, and secure way possible.